10 hours of work per month
With the Advanced Maintenance Plan you get 10 hours of website design and development work every month. This can help you get simple tasks done on your website quickly and easily by having HubuMedia perform tasks such as formatting images, adding or editing articles or posting blog articles.
Monthly website backups*
Monthly website backups are just as important as regular computer backups. We make sure to complete a full backup of your website every month. This backup includes all files on the server as well as the database containing all of the site settings and database resources. This backup can be used to restore your site to a previous state in case of accidental content deletions or any other occurrences that may cause loss of content. You may also request a backup before the regular monthly backup if you are planning to make extensive changes on your own and want to have a backup as a safety net before you start. HubuMedia will also do a backup before making any large or extensive changes to the site based on support requests.
*Regular automatic monthly backups are based on hosting your website on our servers. Due to this requirement, if your website is hosted on another web hosting service, HubuMedia may not be able to provide the monthly backup service. Since HubuMedia still requires your web hosting service control panel (cpanel) login information to complete other website updates and content changes, we may be able to set up a backup schedule remotely. This would have to be determined based on your website hosting plan with your service provider.
System and Extension Updates
WordPress and Joomla like any software requires standard updates. These updates are very important as they often fix issues and contain security patches for your protection. With the Standard Maintenance Plan we will provide updates to your website and any third party WordPress or Joomla extensions. If you are using any Paid extensions for your website and those extensions require purchasing a subscription, HubuMedia will order the paid extension for you and include it in an invoice with description of what that paid extension is used for. these routine WordPress and Joomla updates only include “minor” updates within a “major” version. Major updates, may require additional time and effort and will include an additional charge. The time and costs associated with a major upgrade varies based on each website and will be determined at the time the update is needed or requested.
Online Tutorials | Group Training
The time provided with your maintenance plan can be used not just for content changes and updates but can also be used for training or tutorials. If you would prefer to use your time towards training, that’s not a problem. We are happy to provide training to help you learn how to use WordPress or Joomla more efficiently. Contact us for more details.
Support Ticket Response
After receiving your support ticket request, HubuMedia will evaluate the time required for completion and send you a response as soon as possible. Response time will be not be more than 24 hours.
Completion time for support requests will be based on the following criteria:
- Order of submission (first come first serve)
- Time required to complete the requested work
- Your maintenance plan level
After prioritizing all of our support requests based on these criteria we will estimate the time of completion for each request. Requests will not take longer than 2 business days. If more than 2 days is required or your request exceeds the available plan time, we will contact you.
Additional work at $80/hr
If the work you need completed exceeds the time available in your maintenance plan, it’s not a problem. We can simply bill you at our advanced hourly work rate of $80 an hour.